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NEED HELP? WE'LL ANSWER YOUR QUESTIONS...
Answers to many questions can be found on this page. Our goal is to provide you with the best possible customer experience. If you have any additional questions, comments or suggestions, please forward them to us! Please send email to: service@johns-toys.com.
100% Satisfaction Money-Back Guarantee/110% Price Protection/Matching Guarantee.
What is John’s Toys 100% Satisfaction and 110% Price Guarantee?
If you receive an item that you are not satisfied with, we will replace or refund the amount of the item upon the return of the original item.
No returns will be accepted for items that have been opened (thus rendering the item unsellable).
Please note: We do not refund shipping costs unless the item is damaged in transit.
Should you find a lower priced item elsewhere, John's Toys will gladly refund you 110% of the difference between the lower price and our price up to a full 10 days after your purchase.
Restrictions: The item must be the same exact item that is on www.johnstoys.com and we will not price match from any auction sites. In the case of products already shipped, the same item must be in stock on competitor's site. Price differences will be calculated on the final price of your purchase, excluding shipping and tax.
For 110% Price Matching Guarantee on advance/pre-order items:
Call 1-800-505-8697.
To receive your refund:
Email us at service@johns-toys.com or call 1-800-505-8697 with your John's Toys order confirmation number, name, and address, along with where we can find the lower price (i.e. URL of a competitor site or the phone number of a store). We will then verify the price and process your price adjustment. Credits are issued bi-weekly after your card is charged for the full amount.
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What if I receive an item that has been damaged in transit?
We ship everything insured so if an item is damaged in transit, we will replace it at no charge. If the item is irreplaceable, you will receive a refund or store credit including shipping as per your instructions.
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Ordering
How can I place an order?
Orders can be placed:
• Online at www.johns-toys.com
• By telephone via our toll free number 1-800-505-8697 (open 9 AM to 6 PM weekdays)
• By fax at 508-852-0066
• By Mail:
John’s Collectible Toys and Gifts
14 Lodge St.
Worcester, MA 01604
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Do I need an "Account" to order?
No. An account is not needed to order. Simply add items to your shopping cart, press "checkout", then follow the directions to enter your email address and password. Then you will enter your address, payment and shipping information. Your order is confirmed via email.
You will be allowed to create an account at checkout which will let you see your order status on the web site.
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What methods of payment do you accept?
We accept MasterCard, Visa, American Express, Discover, Personal checks, Money orders, PayPal and bank wires.
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Can I pay for an item in installments?
We can do this on some of the more expensive items, i.e. life-size replicas, etc. Please call 508-852-0005 for any specific inquires.
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When do you charge my credit card?
We charge credit cards ONLY as items are actually shipped. If a charge appears on your card, the item is in transit to you. Call or e-mail us for tracking information.
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Am I guaranteed to get an item in the promised shipping period or availability date?
No. These are only guidelines set forth by the manufacturer and may be subject to change or delay. We would love to be able to guarantee this, but unfortunately the nature of the business won't let us. You are welcome to contact us for any new updates released concerning any item.
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Why do I have two different order numbers?
Our web site gives you an order number immediately to begin tracking your order status. When your order is brought in-house and processed, we assign you a permanent order number in our processing software. Both numbers are valid, and do not mean you will get a duplicate order. You will notice this change when you check your order status, or when you receive e-mails from us. If you have any questions, just let us know!
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What if an item, description, price or other content on the web site is inaccurate?
We attempt to be as accurate as possible. However, we do not warrant that product descriptions, prices, photographs or other content of this site is accurate, complete, reliable, current, or error-free. We are not responsible for typographical errors, manufacturer delays in delivery or changes to products. All product descriptions, variations, prices and ship dates are subject to change and availability without notice.
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Will I receive an email confirmation of my order?
Yes. an initial confirmation will be e-mailed to you within 24 hours. It will contain all of the information that is on your order confirmation page. As your order goes through our processing, you will receive other e-mails letting you know the current status.
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Is your web site secure?
Yes. We use the Verisign Authenticated Secured Socket Layer (SSL) which encrypts data from the Internet to our location. If your web browser handles the SSL protocol, your credit card is as safe as the Internet currently handles. Thus far, we have had no problems with stolen credit card information from our site.
As security technology increases, we will update our site to reflect the latest practices.
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How do you handle attempted fraudulent credit card orders?
Credit card fraud is the #1 reason people fear to shop on the internet. John's Toys does its absolute best to protect your information when you order. If someone attempts to order from us using a stolen credit card, we take full recourse to bring this crime to justice. We use address verification on all our charges and work with our local, state and federal agencies to track and find criminals using stolen credit cards. We also work with major credit card companies to track and find lost or stolen cards.
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What are your shipping rates?
Shipping
Domestic USA Shipping Methods
Orders are shipped by UPS Ground.
Shipments to P.O. boxes are accepted and will be shipped by U.S.P.S. Mail.
Overnight, 2ND Day and 3RD DAY shipping is available. Please call 508-852-0005 for any further inquiries.
Domestic USA Shipping Rates
Orders are shipped by UPS Ground.
Shipments to P.O. boxes are accepted and will be shipped by U.S.P.S. Mail. See postal chart below.
Shipping Charges: Shipping charges for orders in the Continental US can be calculated using the charts below.
UPS Ground shipping and handling is as follows:
| Your Merchandise Total: |
| Continental US Shipping Charge
|
| up to $25.00 |
| $5.95 |
| $25.01 - $50.00 |
| $6.95 |
| $50.01 - $75.00 |
| $7.95 |
| $75.01 - $100.00 |
| $8.95 |
| $100.01 - $150.00 |
| $10.95 |
| $150.01 - $200.00 |
| $12.95 |
| $200.01 - $300.00 |
| $14.95 |
| Over $300.01 |
| 5% of total order |
| Shipping = % of Total ordered |
| Example: 5% of $400.00 = $20.00 |
U.S.P.S. Mail shipping and handling is as follows:
| Your Merchandise Total: |
| Continental US Shipping Charge
|
| up to $25.00 |
| $6.95 |
| $25.01 - $50.00 |
| $7.95 |
| $50.01 - $75.00 |
| $8.95 |
| $75.01 - $100.00 |
| $9.95 |
| $100.01 - $150.00 |
| $11.95 |
| $150.01 - $200.00 |
| $13.95 |
| $200.01 - $300.00 |
| $15.95 |
| Over $300.01 |
| 6% of total order |
| Shipping = % of Total ordered |
| Example: 6% of $400.00 = $24.00 |
Additional shipping charges apply to orders outside the continental U.S. and exceptionally large oversize items i.e. life-size statues, etc.
Overnight, 2ND Day and 3RD DAY shipping is available. Please call 508-852-0005 for any further inquiries.
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Do you accept International Orders?
Yes! We have been gladly shipping to most countries for over 10 years!
International Shipping Methods
International orders are shipped via the least expensive air mail service available. Transit time is averages 2 to 4 weeks, providing items are in stock, with some countries taking slightly longer.
Express Service is available on special request.
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What are your International Shipping Rates?
The shipping rate for international orders depends on the weight of the items ordered, the number of necessary shipments, and the destination of the items. The price of the items is not a factor.
Please call or email for international shipping quotes
Exact shipping charges will be reflected on your Invoice.
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How do you Handle International Duties and Taxes?
You are responsible for any and all import duties, taxes or brokerage fees. John’s Collectible Toys and Gifts is not responsible for these charges. Please contact your local customs department for more information.
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Will I receive an email confirmation of my shipment?
Yes. This will occur each time an item ships and will include a tracking number if applicable.
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When will my order arrive?
Domestic shipments usually take 3-7 business days. Back ordered or advance ordered items usually ship within 2 days of arrival.
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Am I charged for multiple shipments within one order?
Yes. You are ONLY charged for the products as they ship plus shipping.
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When will my merchandise ship if I place an order with in stock items?
As soon as possible. In stock items usually ship within 1-2 business days on average.
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When will my merchandise ship if I place an order with backordered items?
Items on backorder/preorder will ship automatically when those items arrive at John’s Toys. Arrival times vary for all backordered or preordered items. Your credit card will NOT be charged until backordered items are in stock and ready to ship.
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When will my merchandise ship if I place an order with both in stock and backordered items?
In stock items will ship as soon as possible and backordered/preordered items will automatically ship on arrival. Your credit card will ONLY be charged for items when they ship plus shipping and handling.
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How can I track my order?
You can track an order shipped by UPS Ground using your tracking number (usually emailed to you when an item ships) online at www.ups.com. You can track by phone by calling 1-800-PICK-UPS.
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Do I need an "Account" to order?
No. An account is not needed to order. Simply add items to your shopping cart, press "checkout", then follow the directions to enter your email address and password. Then you will enter your address, payment and shipping information. Your order is confirmed via email.
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Returns
If you receive an item that you are not satisfied with, we will replace or refund the amount of the item upon the return of the original item.
No returns will be accepted for items that have been opened (thus rendering the item unsellable).
Please note: We do not refund shipping costs unless the item is damaged in transit.
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Need More Help?
Email Customer Service at: service@johns-toys.com or call us at 508-852-0005
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About John’s Collectible Toys and Gifts
How often is your web site updated?
Our site is updated daily with new arrivals and specials! Don’t forget to add us to your favorites and sign up for our email list for all the latest news, specials and closeouts!
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How long have you been in business?
John's Toys was started as a mail order company in 1991. We publish 4 catalogs yearly and attend many local and national Toy Shows. The John's Toys web site was launched in 1998. We advertise in many toy publications as well as on many toy collecting web sites too!
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I am a collector. What condition is your merchandise in?
Everything we carry comes directly out of factory sealed cases. Again, we have a 100% Satisfaction Guarantee, so don't be afraid to place your order with us!
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